Terms & Conditions
1. Introduction
These Terms & Conditions outline the rules and regulations for working with Eileen vd Steen (“I,” “me,” or “my”). By engaging in my services, you agree to these terms.
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2. Services & Scope
I offer branding, web design, and illustration services. The scope of work, timeline, and deliverables will be outlined in a project agreement before starting. Any additional work outside the agreed scope will be subject to extra charges.
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3. Revisions & Changes Each project includes up to two (2) revision rounds. Additional revisions or changes beyond the agreed scope will be charged at an hourly rate.
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4. Payment Terms
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A 50% non-refundable deposit is required before starting the project.
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The remaining 50% must be paid before final delivery of files or website launch.
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Late payments may result in project delays or additional fees.
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5. Refunds & Cancellations
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Refunds are only available before work has commenced.
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If the client cancels after work has begun, payment will be required for the portion of the work completed.
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If I am unable to complete the project due to unforeseen circumstances, a partial refund may be issued based on the completed work.
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6. Client Responsibilities
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Clients must provide necessary materials, feedback, and approvals in a timely manner.
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Delays in providing feedback or assets may result in project postponement.
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If the client does not respond within 30 days, the project may be considered abandoned, and additional fees may apply to restart.
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7. Rush Projects Urgent projects requiring faster turnaround times will be subject to an additional rush fee of 25%-50%, depending on the level of urgency.
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8. Ownership & Usage Rights
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Upon full payment, the client receives full rights to use the final designs as needed.
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Clients may modify my work after full payment.
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I reserve the right to showcase the work in my portfolio, unless agreed otherwise.
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9. Liability & Dispute Resolution
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I strive to create impactful designs, but I do not guarantee business success or specific results.
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Any disputes will first be attempted to be resolved amicably. If necessary, disputes will be handled in accordance with the laws of Sweden.
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Contact
If you have any questions about these terms & conditions, you can reach me at: